Signum
5x faster customer resolutions
A support assistant that handles regulated financial queries with a citation trail auditors can actually follow.
The challenge
Signum's support team answered the same forty questions endlessly, but every answer had to be traceable to a policy document. Off-the-shelf chat tools were fast and confidently wrong, which in a regulated context is worse than slow.
What we built
Every response is grounded in a retrieved passage and rendered with an inline citation back to the source clause. When retrieval confidence falls below threshold the assistant hands off to a human instead of guessing — a refusal is a correct answer here.
The outcome
First-response time collapsed while the compliance team gained a cleaner audit trail than the human process ever produced, because every answer now carries its source.
“Compliance signed off faster than legal did. That has never happened before.”